Customers are what keep a company running and they expect excellent support, to the point of paying for services that guarantee just that. Businesses are well aware that providing their clients with impeccable customer service 24 hours a day, 7 days a week is hard work but it gets even more difficult when things need to be coordinated. If your team is not distributed to all parts of the globe but still want to provide your clients excellent service from your headquarters, you will need a method for taking care of those calls that come in at odd hours. By keeping customers happy, you are guaranteed a higher chance of keeping your present ones while increasing the odds of attracting new ones through word of mouth or recommendations made by satisfied clients.
Here are a few suggestions on how to run an optimized customer support center.
When should the calls be set into motion?
The answer to this will be largely dependent on the nature of your business, such as the type of service or product you are selling. Some may want to be alerted when call logs are not being created, when calls are not being made, or when too many calls are coming out that it seems like spam.
How should the support system work?
If your service has the type of service that customers can pay for along with the free customer support, callers with the paid service may have a special number they can use. You may also program your system in a way that calls made outside of business hours are forwarded to voice mail while making g sure that vital details like the issue and return contact details are noted.
What services can I use?
Services like PagerDuty can help in coordinating which party handles the requests for support and the like. Those interested simply have to sign up for a free trial and if they are satisfied, may opt to upgrade to a paid subscription.
Some may opt to go for a cloud-based phone provider like RingCentral to set up extensions that will provide a business’ customer with around the clock support. This can be done by singing up for an account with them, and being assigned a phone number if you decide not to use the one you have at present.
By taking a few extra precautions and looking into your options for improved customer service, you give your business the chance to work at its best capacity while saving money on operations. Go online and look at the options you have to streamline the process of catering to customer queries and complaints, making them know that they truly are the first priority of your organization.
Author’s Bio: Henry Conrad is a 29-year-old game developer from Albuquerque, New Mexico. Aside from gaming and being a tech junky, he also dabbles in creative writing, which allows him to create great storylines and backgrounds for his characters. Follow me on Twitter and join me in Google +